Contact US

For more information or to set up an appointment

 

Linda Gawronsky

Cape Town

Mobile: +27 (0)82 778 8857

Email: info@kneescooter.co.za

Website: www.kneescooter.co.za

Jessica Milner

Johannesburg

Mobile: +27 (0)72 906 7178

Email: jhb@kneescooter.co.za

Website: www.kneescooter.co.za

FAQ

HOW DO I CHOOSE THE BEST MODEL FOR ME?

We offer the most comprehensive range of knee walkers / scooters in the industry and they are designed to meet the needs of a wide range of customers. Factors such as height, weight, cast type, and terrain they will be used on all come into play when choosing your knee walker. All of our knee walkers offer multiple height adjustment options for the knee pad & handlebars. We offer solutions for customers with suggested ranges in height from 3’6” to 6’8”

WILL I HAVE TO ASSEMBLE MY KNEE SCOOTER?

Our  products come mostly assembled, and therefore require very little assembly when they arrive. Items such as the knee pad, handlebars, and basket will need to be secured to the frame. With your rental you will receive a user manual that includes assembly instructions.

DO YOUR KNEE SCOOTERS WORK ON CARPET? DO THEY MARK FLOORS?

Generally, ® knee scooters do work on carpet. However, our All Terrain models work best on carpet and all other surfaces that are not hard and smooth. We feature non-marking rubber wheels on the non-all terrain models. The all terrain air filled tires on occasion can mark floors. When this occurs the marks are easily cleaned up by wiping with a wet towel.

ARE THE SEAT & HANDLEBARS ADJUSTABLE TO VARIOUS HEIGHTS?

Yes, both the seat height and the handlebars are adjustable for all of our knee scooters. Suggested height ranges vary by product and are listed under specs in the range section of this website

DO YOUR KNEE SCOOTERS FOLD UP FOR TRAVEL & FIT IN A CAR?

All of our models easily fold up by lowering the steering column. The seat can also be removed and reattached underneath the walker in order to “fold up” in the most compact position possible. By doing this our scooters will fit in most cars for travel.

CAN I USE THE KNEE SCOOTER STRAIGHT AFTER SURGERY?

Always check first with your orthopaedic surgeon if he is happy for you to use the knee scooter. Some people like to use it straight after surgery whilst others wait till their 2 week post-op check up

CAN I USE THE KNEE SCOOTER UP AND DOWN STAIRS

No, the knee scooter is not designed for use over stairs

CAN I TAKE THE KNEE SCOOTER ON AN AEROPLANE

Yes you can but it is advisable to take out insurance before travelling as they are not insured.

HOW LONG WILL I NEED THE SCOOTER

This will depend on how long your surgeon has told you that you need to be non-weight bearing.  You may still need it for a week or two longer to get used to partial weight bearing.

CAN I EXTEND THE RENTAL ONCE I HAVE THE SCOOTER

Yes you may extend the rental – please just notify us via email

CAN YOU ARRANGE COURIER OR DO I NEED TO COLLECT

We courier nationwide and you will be given the cost to courier with your rental contract

CAN I COLLECT THE SCOOTER BEFORE MY SURGERY

Yes you may collect a day or two before to practice – you will only be charged from the day of your surgery

WHAT IF I CAN’T USE THE SCOOTER – CAN I RETURN IT

In the unlikely event that you are unable to use the knee scooter, you may return it and get a full refund.

WHAT ARE YOUR COLLECTION TIMES

Collection and return times are flexible – please discuss beforehand

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